Frequently Asked Questions

When will I receive my tickets?
Tickets will be sent to you approx 4 weeks before the event. However in some circumstances tickets will not be received until 7 days before the event, please do not contact us until 5-7 days before if you have not received your tickets.

If you have opted for First Class post this has no method of tracking and tickets will not be re-issued.

Recorded delivery is NOT a guaranteed service, if lost in post or the customer alleges they have not received them (with or without signature), the customer will NOT be refunded for the face value of the ticket(s).

If you choose secure delivery you will receive your ticket up until one week before the event. We strongly recommend you choose secure delivery, as tickets are fully traceable and insured. You will also be left a calling card to rearrange delivery should you be unavailable on first attempt; you are able to provide an alternative delivery address in this instance.

How can I find out my seat numbers?
You will be offered the best available seats to you at the time of purchase taking into consideration the number of tickets you require in which price range.

What are the door opening times?
Door times will be confirmed nearer the time.

Is there disabled access?
For details of Disability access and access for carers, please contact your relevant venue.

Are there any age restrictions?
Under 14's Must be Accompanied by an Adult.

Is there a maximum to the number of tickets?
Tickets are currently set at 10 per person.

Is this site secure?
Yes, all your details are held securely on our systems. When processing payments, we use a SSL secure connection to the banks computers.

Your credit or debit card details are NOT retained by us.

What name will appear on my Credit Card or Bank Statement?
Jeff Wayne's The War of The Worlds payments will be handled by Trinity St's associate company, QED Commerce Ltd. QED Commerce will appear on your card statement.

Can I get a refund?
Tickets are sold as non-transferable and non-exchangeable. Refunds are strictly at the Managements discretion. Please apply in writing to The War of The Worlds Customer Services, PO Box 4897, Warwick. CV34 9GT.

Trinity Street Operate Customer Services

The War of The Worlds

Trinity Street Direct
St Georges House
Cape Road
Warwick
CV34 5DJ

http://tickets.thewaroftheworlds.com
Tel: 08700 428 561
Email: thewaroftheworlds@trinitystreetdirect.com
When contacting our Customer Care team calls may be recorded for training purposes.